Service Levels

Reejig™ provides customers with the opportunity to create their workforce of the future.

The availability, accessibility, reliability and integrity of the Reejig™ platform is critical to our customers achieving their talent potential.

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Service Levels

Service commitment

Reejig™ will use all commercially reasonable efforts to make the solution available with a monthly uptime percentage of at least 99% during any calendar month (the ‘Service Commitment’).

Service restoration

Recovery Point Objective (RPO) describes the interval of time that might pass during a disruption before the quantity of data lost during that period exceeds the Business Continuity Plan’s maximum allowable threshold or ‘tolerance’. In other words, RPO answers the question – “Up to what point in time could the business processes recovery proceed tolerably given the volume of data lost during that interval?”

 

Reejig™ offers an RPO of less than 24 hours. Given the active backup strategy it is likely that we can restore data to a point five minutes prior to the outage. However, in the worst case, a restore of the previous day’s back-up is achievable.

 

The Recovery Time Objective (RTO) is the duration of time and a service level within which a business process must be restored after a disaster in order to avoid unacceptable consequences associated with a break in continuity. In other words, the RTO is the answer to the question: “How much time did it take to recover after notification of business process disruption?”

 

Reejig™ offers a maximum RTO of six hours from identification/notification of an outage.

Service continuity

The solution is hosted with Amazon Web Services Inc (AWS), in their data centres in Sydney, New South Wales (AWS’ Asia Pacific (Sydney), ap-southeast-2 Region).

Back-up services

Primary data for the solution is stored in customer specific AWS RDS. Current back-p policy for such data is: (i) continuous database backup via transaction logs, captured within five minutes of last update; (ii) ability to restore to any point in time, retained for seven days; and (iii) monthly periodic back-ups.