Reejig™ will use all commercially reasonable efforts to make the solution available with a monthly uptime percentage of at least 99% during any calendar month (the ‘Service Commitment’).
Recovery Point Objective (RPO) describes the interval of time that might pass during a disruption before the quantity of data lost during that period exceeds the Business Continuity Plan’s maximum allowable threshold or ‘tolerance’. In other words, RPO answers the question – “Up to what point in time could the business processes recovery proceed tolerably given the volume of data lost during that interval?”
Reejig™ offers an RPO of less than 24 hours. Given the active backup strategy it is likely that we can restore data to a point five minutes prior to the outage. However, in the worst case, a restore of the previous day’s back-up is achievable.
The Recovery Time Objective (RTO) is the duration of time and a service level within which a business process must be restored after a disaster in order to avoid unacceptable consequences associated with a break in continuity. In other words, the RTO is the answer to the question: “How much time did it take to recover after notification of business process disruption?”
Reejig™ offers a maximum RTO of six hours from identification/notification of an outage.
The solution is hosted with Amazon Web Services Inc (AWS), in their data centres in Sydney, New South Wales (AWS’ Asia Pacific (Sydney), ap-southeast-2 Region).
Primary data for the solution is stored in customer specific AWS RDS. Current back-p policy for such data is: (i) continuous database backup via transaction logs, captured within five minutes of last update; (ii) ability to restore to any point in time, retained for seven days; and (iii) monthly periodic back-ups.